https://helpforum.sky.com/t5/Sky-Mobile/Ayla/m-p/5210591#M285263 <P>Hi what can i do if my credit check was unceccuful to get iphone 17 pro max im confused bcs im paying everything on time</P> Wed, 11 Feb 2026 23:00:50 GMT Souadp 2026-02-11T23:00:50Z https://helpforum.sky.com/t5/Sky-Mobile/Ayla/m-p/5210591#M285263 <P>Hi what can i do if my credit check was unceccuful to get iphone 17 pro max im confused bcs im paying everything on time</P> Wed, 11 Feb 2026 23:00:50 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ayla/m-p/5210591#M285263 Souadp 2026-02-11T23:00:50Z https://helpforum.sky.com/t5/Sky-Mobile/Ayla/m-p/5210614#M285265 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4378381">@Souadp</a>&nbsp;<BR />See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR /><BR />If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. <BR /><BR />Also perhaps check that Sky have the correct spelling of your name.<BR /><BR />Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.<BR /><BR />This link may also prove useful<BR /><A href="https://www.sky.com/help/articles/sky-credit-builder" target="_blank">https://www.sky.com/help/articles/sky-credit-builder</A> </P> Thu, 12 Feb 2026 04:03:58 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ayla/m-p/5210614#M285265 Daniel0210 2026-02-12T04:03:58Z