https://helpforum.sky.com/t5/Sky-Mobile/Phone-Swap-Offer-Not-Applied/m-p/5210562#M285257 I completed a phone swap a few weeks ago, trading in my Pixel 8 for a Pixel 10 Pro. Despite being still within contract I completed the swap because it was advertised as a special offer for £200 towards paying off the old handset if I switched to this particular phone. Despite this, the whole amount of the old contract has been applied to my bill. Why hasn't the discount been applied as advertised? Wed, 11 Feb 2026 21:50:00 GMT JasonH1981 2026-02-11T21:50:00Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-Swap-Offer-Not-Applied/m-p/5210562#M285257 I completed a phone swap a few weeks ago, trading in my Pixel 8 for a Pixel 10 Pro. Despite being still within contract I completed the swap because it was advertised as a special offer for £200 towards paying off the old handset if I switched to this particular phone. Despite this, the whole amount of the old contract has been applied to my bill. Why hasn't the discount been applied as advertised? Wed, 11 Feb 2026 21:50:00 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-Swap-Offer-Not-Applied/m-p/5210562#M285257 JasonH1981 2026-02-11T21:50:00Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-Swap-Offer-Not-Applied/m-p/5210565#M285258 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4614338">@JasonH1981</a>&nbsp; when did you submit your claim ?</P><P>&nbsp;</P><P><A href="https://reward-promos.com/reward/christmas25/en-GB/qualifying" target="_blank">https://reward-promos.com/reward/christmas25/en-GB/qualifying</A></P> Wed, 11 Feb 2026 21:54:53 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-Swap-Offer-Not-Applied/m-p/5210565#M285258 63johnw 2026-02-11T21:54:53Z