topic Re: Unable to process account in Sky Mobile

Unable to process account

korsti — Wed, 11 Feb 2026 15:58:48 GMT

Ive been with sky for YEARS!!! I now only have mobile sims and phones with sky but since I cancelled my TV, it never let's me look at new offers or anything on the website and just says = Unfortunately we cannot process your request online right now. Please try again later or check the status of your account. . Sky over the phone have been absolutely no help so hoping someone can help here. I am not in debt nor ever have been infact recently got sent a refund for being in credit. Very annoying as this page comes up even if looking at offers, not even when i place an order. Thanks

Re: Unable to process account

korsti — Wed, 11 Feb 2026 15:59:26 GMT

And i cancelled my TV with them years ago and has done this ever since so not a new thing

Re: Unable to process account

caesarome — Wed, 11 Feb 2026 16:11:23 GMT

@korsti

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Unable to process account

ItWasAllMichele — Wed, 11 Feb 2026 16:26:45 GMT

Thanks for escalating this @caesarome We’ve sent an invite to chat to @korsti.

Please be aware conversations automatically close if there is no response within 48 hours.