topic Re: Mr in Sky Mobile

Mr

MalachiCameron — Tue, 10 Feb 2026 12:20:19 GMT

Hi I recently placed an order for a e-sim at 5:47pm yesterday and it is still not available for me to install on my device

Re: Mr

caesarome — Tue, 10 Feb 2026 12:43:26 GMT

@MalachiCameron

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Mr

J_ham — Tue, 10 Feb 2026 12:57:53 GMT

Thanks for escalating this @caesarome. We’ve sent @MalachiCameron an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Mr

caesarome — Tue, 10 Feb 2026 13:57:43 GMT

@J_ham

You have sent this to me in error.

Re: Mr

Brill+Gill — Tue, 10 Feb 2026 14:12:07 GMT

On it. 🤦‍♀️ Thanks, Gillian