https://helpforum.sky.com/t5/Sky-Mobile/Making-a-Complaint/m-p/5209321#M285108 <P>It is difficult trying to find the correct department to make a complaint to, I hope I might get a response here.</P><P>I have requested a PAC code for one of the three phones on my account. It didn't work online, I didn't receive a text with a verification code. The same thing happened when I telephoned. I was told that the PAC code could not be sent to the phone that I was requesting the PAC code for! It has to come to my phone, which is now using a SIM from a different provider. I have now been told that a form will be emailed to me which can take 24 hours for a response. This kind of service is so frustrating and typical of most large organisations. I am a VIP member paying over the odds for a poor service and regular price increases. I have had enough and certainly dont feel like a VIP member. I would appreciate a response from someone at Sky to deal with my complaint.</P> Tue, 10 Feb 2026 13:15:40 GMT TimV1 2026-02-10T13:15:40Z https://helpforum.sky.com/t5/Sky-Mobile/Making-a-Complaint/m-p/5209321#M285108 <P>It is difficult trying to find the correct department to make a complaint to, I hope I might get a response here.</P><P>I have requested a PAC code for one of the three phones on my account. It didn't work online, I didn't receive a text with a verification code. The same thing happened when I telephoned. I was told that the PAC code could not be sent to the phone that I was requesting the PAC code for! It has to come to my phone, which is now using a SIM from a different provider. I have now been told that a form will be emailed to me which can take 24 hours for a response. This kind of service is so frustrating and typical of most large organisations. I am a VIP member paying over the odds for a poor service and regular price increases. I have had enough and certainly dont feel like a VIP member. I would appreciate a response from someone at Sky to deal with my complaint.</P> Tue, 10 Feb 2026 13:15:40 GMT https://helpforum.sky.com/t5/Sky-Mobile/Making-a-Complaint/m-p/5209321#M285108 TimV1 2026-02-10T13:15:40Z https://helpforum.sky.com/t5/Sky-Mobile/Making-a-Complaint/m-p/5209351#M285117 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4612960">@TimV1</a>&nbsp;</P> <P>You can fill in this form to register a complaint:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/complaints" target="_blank">https://www.sky.com/help/complaints</A></P> <P><BR />This gives Sky 8 weeks to resolve this issue and if they do not you can ask for a deadlock letter to take it further.</P> Tue, 10 Feb 2026 13:53:49 GMT https://helpforum.sky.com/t5/Sky-Mobile/Making-a-Complaint/m-p/5209351#M285117 caesarome 2026-02-10T13:53:49Z