topic Scam- please help in Sky Mobile

Scam- please help

LK2025 — Mon, 09 Feb 2026 20:02:12 GMT

Hi, just been notified that someone's ordered x2 google pixel 9a on my sky mobile account. This was not me. I have changed my password and will refuse delivery but how do I ensure these are removed my account and not delivered. I can't call sky mobile as I'm away in Australia so any help would be appreciated.

Thanks,

A stressed girl

Re: Scam- please help

63johnw — Mon, 09 Feb 2026 20:05:11 GMT

Hi @LK2025 this is the advice from sky.

https://www.sky.com/help/articles/account-takeover

Re: Scam- please help

caesarome — Mon, 09 Feb 2026 20:08:06 GMT

@LK2025

If they turn up then they need to be returned only to Sky. So whoever is at the property must not hand them over to anyone who then turns up to collect them, even if they are from a courier company as you or the person at the property needs to return them back to Sky after contacting them about this.

Other advice can be found here:

https://www.sky.com/help/articles/account-takeover

If you receive an unexpected parcel from Sky get in touch with our customer services team immediately. We can give advice on what to do. Don’t send the parcel anywhere except our returns address.

We’ll give you pre-paid returns packaging to send the parcel back to us.

You can call Sky from abroad via the number shown here:

https://helpforum.sky.com/t5/Sky-Mobile/Sky-Mobile-Roaming/ba-p/4236715