topic Re: Transfer an eSim in Sky Mobile

Transfer an eSim

Fitzpro72 — Mon, 09 Feb 2026 11:21:54 GMT

My son (not yet 18) is on a sky eSim - he got a different (more modern iPhone - 2nd hand not new) - he partly set it up himself - when I look to transfer the eSim the "Mobile Service" option on the device he wants to transfer to is "greyed out" - not available to select .. Do I need to get a new eSim ?

Re: Transfer an eSim

63johnw — Mon, 09 Feb 2026 12:34:28 GMT

Hi @Fitzpro72

I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Transfer an eSim

Brill+Gill — Mon, 09 Feb 2026 13:03:21 GMT

Hi @63johnw, thanks for escalating this. We’ve sent @Fitzpro72 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.