topic Re: Remove a phone in Sky Mobile

Remove a phone

Samantha+Mcminn — Sun, 01 Feb 2026 09:56:34 GMT

Hi I haven't mobile phones on my account I want to remove one

Re: Remove a phone

63johnw — Sun, 01 Feb 2026 09:57:29 GMT

Hi @Samantha+Mcminn phones can't be removed from your account unless they are returned to sky or part of a swap.

Re: Remove a phone

Daniel0210 — Sun, 01 Feb 2026 10:04:21 GMT

@Samantha+Mcminn

If it's stopping you adding a new device call Sky so an agent can place the order for you.

Re: Remove a phone

caesarome — Sun, 01 Feb 2026 10:04:48 GMT

If you have returned a phone to Sky then it can take several months before it is removed.

Re: Remove a phone

Notsureaboutskyq — Mon, 09 Feb 2026 11:54:24 GMT

Well that's helpful isn't it. I have a phone that was wrecked a couple of years ago still on there and it seems it has to stay. We threw the old phone away but not being able to remove it seems a bit rubbish in this day and age.

Re: Remove a phone

caesarome — Mon, 09 Feb 2026 11:56:33 GMT

@Notsureaboutskyq

If the phone has been paid off then it doesn't count as an active device so shouldn't cause you an issues.

Re: Remove a phone

Notsureaboutskyq — Mon, 09 Feb 2026 12:02:34 GMT

It has been paid off but was replaced with exactly the same model so whenever I have to check the data etc it is never clear from the initial page which phone is active and which isn't. In 2026 I would expect to be able to remove the inactive phone from my account.