https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-install-esim/m-p/5208408#M284965 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Mon, 09 Feb 2026 09:18:55 GMT LJB-C 2026-02-09T09:18:55Z https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-install-esim/m-p/5208262#M284947 <P>Just fired up iPad Pro 13 with apparently preinstalled eSIM. Tried installing it but with no success. Go through the directions to the point I get a qr code but can't get any further. I have had codes sent and put them in but does but then says activation failure. After several attempts I managed to get the eaim installed on my iPhone which i have had to delete. Gave up trying at the moment but wondered if anyone has any ideas. Tried ordering a replacement eSIM but end up with the same problem. &nbsp;</P> Sun, 08 Feb 2026 21:16:40 GMT https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-install-esim/m-p/5208262#M284947 Lorna.Norwich 2026-02-08T21:16:40Z https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-install-esim/m-p/5208408#M284965 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Mon, 09 Feb 2026 09:18:55 GMT https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-install-esim/m-p/5208408#M284965 LJB-C 2026-02-09T09:18:55Z