topic Re: My mobile bill in Sky Mobile

My mobile bill

Trace+veitch — Sun, 08 Feb 2026 20:51:42 GMT

Hello am just wanted to let u know that am paying my phone bill on the 18 February about midnight if that's okay dont get payed till then

Re: My mobile bill

PandJ2020 — Sun, 08 Feb 2026 20:53:24 GMT

@Trace+veitch wrote:
Hello am just wanted to let u know that am paying my phone bill on the 18 February about midnight if that's okay dont get payed till then

Sky don't accept promises to pay. If you fail to pay (on time) then you are liable for late payment charge and your services will be restricted.

However, if you pay by DD then a failed collection will be reattempted after 10 days. So this may help...

Re: My mobile bill

Daniel0210 — Sun, 08 Feb 2026 20:53:34 GMT

@Trace+veitch
You haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

The following process applies to all customers …

🟫If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment at this point will only go as a credit towards the following months bill).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟫If you have a Continuous Card payment method set up, if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

https://www.sky.com/help/articles/support-with-financial-difficulty

If you are behind with Stream or Glass payments there is further information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

Re: My mobile bill

63johnw — Sun, 08 Feb 2026 20:54:24 GMT

Hi @Trace+veitch you aren't talking to sky CS here so no one from sky will do anything about your statement. If you are late paying your bill sky will try again 10 days later to take the direct debit. If the payment fails again your services will be restricted. Then you would need to make full payment and set up a new continuous payment method to get your services restored.