topic Mobile Device Upgrade Now Got 2 Accounts Showing in Sky Mobile

Mobile Device Upgrade Now Got 2 Accounts Showing

smirnoffkopite — Sun, 08 Feb 2026 12:13:01 GMT

I upgraded my iphone and having just set it up there was a different number showing. I've managed to transfer my old mobile number as an esim but I've noticed in my account that there are now 2 mobile plans showing for some reason?

Re: Mobile Device Upgrade Now Got 2 Accounts Showing

63johnw — Sun, 08 Feb 2026 12:17:34 GMT

Hi @smirnoffkopite sounds like when you upgraded you added an additional sim/plan. If the second sim has been activated then you will need to call sky on 150 to cancel it. If it's not activated then it will drop off your account and you won't be charged.

Re: Mobile Device Upgrade Now Got 2 Accounts Showing

caesarome — Sun, 08 Feb 2026 12:17:51 GMT

@smirnoffkopite

It sounds like you ordered a new si/data plan as well as upgrading your phone, so if you did this and activated the sim/esim you will need to call Sky on 150 to ask them to cancel the new sim if you want to continue using your current one in the new phone.

Re: Mobile Device Upgrade Now Got 2 Accounts Showing

smirnoffkopite — Sun, 08 Feb 2026 12:39:31 GMT

I've tried calling 150 but can't get to speak with anyone, the automated system keeps asking questions and doesn't understand when I say what the issue is. I've tried several times. Can I not get support here for my account?

Re: Mobile Device Upgrade Now Got 2 Accounts Showing

smirnoffkopite — Sun, 08 Feb 2026 12:56:58 GMT

I've finally got through to someone so this thread can be closed, thanks for your help