topic Re: Not receiving calls in Sky Mobile

Not receiving calls

JM631 — Fri, 06 Feb 2026 14:55:29 GMT

I've not been recieving nor have I been able to make calls for almost 3 days. I've even requested a new SIM replacement card, and have been on settings trying to figure out what the problem is for more than an hour with no result.

Went on chat line online, and it's been absolutely ridiculous. I think I will disconnect sky, as there is no help available when you need it.

Re: Not receiving calls

63johnw — Fri, 06 Feb 2026 14:57:36 GMT

Hi @JM631 if you are in the UK then are any issues showing here ?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: Not receiving calls

Liz2311 — Sat, 07 Feb 2026 11:56:28 GMT

Me and my husband cant make or recieve calls either (both different model samsung phones) but my daughter can (again has a different samsung phone) all of us with sky.

Not sure if its a software update issue or sky issue.