topic Phone swap in Sky Mobile

Phone swap

loopy334570 — Sat, 07 Feb 2026 10:10:21 GMT

I'm trying to upgrade my phone. Swap is available but I keep jetting a messsge saying technical error it's not you it's us please refresh. Been trying for 2 weeks

Re: Phone swap

caesarome — Sat, 07 Feb 2026 10:12:25 GMT

@loopy334570

A couple of things to try:

Make sure your details are filled out here including your surname:

https://www.sky.com/mydetails/account-info

Then try linking your Sky ID to your account, help on doing this can be found here:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

If neither help then call Sky on 150 as they should be able to put this through for you.

Re: Phone swap

loopy334570 — Wed, 11 Feb 2026 06:42:35 GMT

Thanks. I think perhaps they had an issue as it worked yesterday. Thank you