https://helpforum.sky.com/t5/Sky-Mobile/my-old-iphone-15/m-p/5206777#M284712 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3699501">@andymitch</a>&nbsp; have a look at this link then call sky on 150 to restart the swap.&nbsp;<BR /><BR /></P><P><A href="https://support.apple.com/en-gb/guide/icloud/mmfc0eeddd/icloud" target="_blank" rel="noopener">https://support.apple.com/en-gb/guide/icloud/mmfc0eeddd/icloud</A></P><P>&nbsp;</P><P>edit. Also you should do a factory reset to make sure everything is disabled.&nbsp;</P> Fri, 06 Feb 2026 15:17:52 GMT 63johnw 2026-02-06T15:17:52Z https://helpforum.sky.com/t5/Sky-Mobile/my-old-iphone-15/m-p/5206776#M284711 <P>I have just been discharged from hospital and when i look at my message it says you are sending my old phone back to me as i didnt remove icloud i think , i have been in hospital for last 7 days and had no access to my sky account so i didnt know i only had 5 days to do this (although i am not sure how to do it ) what happens now it says its being sent back to me and i cant afford to pay for both phones , can someone help please</P> Fri, 06 Feb 2026 15:09:54 GMT https://helpforum.sky.com/t5/Sky-Mobile/my-old-iphone-15/m-p/5206776#M284711 andymitch 2026-02-06T15:09:54Z https://helpforum.sky.com/t5/Sky-Mobile/my-old-iphone-15/m-p/5206777#M284712 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3699501">@andymitch</a>&nbsp; have a look at this link then call sky on 150 to restart the swap.&nbsp;<BR /><BR /></P><P><A href="https://support.apple.com/en-gb/guide/icloud/mmfc0eeddd/icloud" target="_blank" rel="noopener">https://support.apple.com/en-gb/guide/icloud/mmfc0eeddd/icloud</A></P><P>&nbsp;</P><P>edit. Also you should do a factory reset to make sure everything is disabled.&nbsp;</P> Fri, 06 Feb 2026 15:17:52 GMT https://helpforum.sky.com/t5/Sky-Mobile/my-old-iphone-15/m-p/5206777#M284712 63johnw 2026-02-06T15:17:52Z