topic Re: No network in Sky Mobile

No network

Andeh — Fri, 06 Feb 2026 12:20:28 GMT

Have had no network for 5 days can't make calls or have date when im not connected to my WiFi at home . Even then I can't make calls or txt . Can't get no help what so ever sky are useless .im self employed and im losing business. Fuming

Re: No network

63johnw — Fri, 06 Feb 2026 12:25:21 GMT

Hi @Andeh any issues showing. For information sky mobile is a domestic service not a business one, you may wish to look into that in the future.

https://www.sky.com/help/articles/service-status-sky-mobile

Re: No network

Daniel0210 — Fri, 06 Feb 2026 12:27:09 GMT

@Andeh

Remembering Sky Mobile is for domestic use is there any relevant information showing on this link

https://www.sky.com/help/articles/service-status-sky-mobile

It may disclose a nearby mast issue. Remember Sky don't own or maintain any mobile masts so if there is an issue you and others in the area will be relying on a third party fix.

Re: No network

Andeh — Fri, 06 Feb 2026 16:10:27 GMT

Thanks it saying its a mast problem and been like it 5 days its a joke

Re: No network

63johnw — Fri, 06 Feb 2026 16:14:47 GMT

In that case @Andeh you will need to wait for the mast to be fixed, be aware sky don't own any masts so are relying on others to fix any faults.

Re: No network

Daniel0210 — Fri, 06 Feb 2026 16:20:33 GMT

@Andeh wrote:
im self employed and im losing business.

@Andeh

Masts issues would very likely affect more than just the Sky network. Unlike Broadband there is no automatic compensation for this. When it has been fixed you could call Sky and ask for a good will gesture credit be applied to your account but it certainly won't compensate for any loss of earnings.

Re: No network

TheDesser — Fri, 06 Feb 2026 17:26:02 GMT

I'm with you. I was told the only option was to reset my phone completely. I am fed up with Sky support who don't seem to have a clue. I am not paying until they fix this It is **bleep** that they can't fix this

Re: No network

Daniel0210 — Fri, 06 Feb 2026 17:39:33 GMT

@TheDesser

You can't withhold payment. Cancelling the payment method is definitely not recommended and it will cause additional problems. The relevant services will be restricted, you won't be able to call Sky, the account can't be cancelled, late payment fees will be added and eventually Sky could involve a debt recovery company which may affect your credit rating.

Re: No network

TheDesser — Fri, 06 Feb 2026 17:40:45 GMT

Let them. No service no pay

Re: No network

Andeh — Mon, 09 Feb 2026 07:10:53 GMT

How's it now ? Mines been a poxy wk ? I'm fuming