topic Re: Number transfer issue in Sky Mobile

Number transfer issue

Lisa19732 — Mon, 02 Feb 2026 19:25:12 GMT

Hi, I have transfered my number from O2 to Sky with a new phone but is showing my new number for data and my old number as primary, how do I get that changed

Re: Number transfer issue

caesarome — Mon, 02 Feb 2026 19:27:21 GMT

@Lisa19732

If Sky have told you that the number has transferred over and if this is an iphone refresh the network settings so go Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Then go to Settings - Phone - My Number and change it if it is wrong, then reboot the phone. You will need to set up your Wifi connection again.

Re: Number transfer issue

Janebolton — Tue, 03 Feb 2026 11:43:58 GMT

Hi I have gone from 02 to u and I need to keep my phone number I have got a puc number can u pls help me with it

Re: Number transfer issue

63johnw — Tue, 03 Feb 2026 11:45:53 GMT

Hi @Janebolton look here. It's a PAC you need not a PUK.

https://www.sky.com/help/articles/sky-mobile-keep-your-number

Re: Number transfer issue

Gwennifer — Thu, 05 Feb 2026 13:30:07 GMT

I have just transferred my sky contract to an iPhone 16 I bought on contact from you but the phone does not work it won't call out it revive calls. It functions in all other ways

Re: Number transfer issue

caesarome — Thu, 05 Feb 2026 13:36:47 GMT

Not to us @Gwennifer as we are customers here.

If Sky has told you the number has transferred have you followed the advice earlier in this topic to refresh the network settings on your iphone ?