topic Re: Sky App lost info in Sky Mobile

Sky App lost info

D.+W.+R — Wed, 04 Feb 2026 11:06:26 GMT

My sky app does not recognise my phones anymore. The only device showing is a tablet.

I need to roll data to my phone

Re: Sky App lost info

Shauni1991 — Wed, 04 Feb 2026 13:00:02 GMT

Did anyone help this is happening tp me?

Re: Sky App lost info

caesarome — Wed, 04 Feb 2026 13:01:46 GMT

@D.+W.+R

Are you logged into with the same details that you used when placing the order ?

Re: Sky App lost info

Shauni1991 — Wed, 04 Feb 2026 13:04:15 GMT

Yes i have been for years then few weeks ago they just disapeared now i cant roll data to my daughters

Re: Sky App lost info

caesarome — Wed, 04 Feb 2026 13:06:13 GMT

@Shauni1991

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky App lost info

Coley-W95 — Wed, 04 Feb 2026 13:22:59 GMT

Thank you for escalating this @caesarome We've sent an invite to chat.

Please be aware that conversations automatically close if there is no response within 48 hours.