topic Re: Unable to view bill in Sky Mobile

Re: Unable to view bill

Linara — Tue, 03 Feb 2026 23:12:45 GMT

I and my other half cannot see the bills either. We haven't quit or anything, but got a ridiculous bill and decided to check what are the charges. Alas, error message!

Re: Unable to view bill

caesarome — Wed, 04 Feb 2026 05:31:01 GMT

@Linara

What is happening when you try to view your mobile bill, what does the error message say ?

Re: Unable to view bill

Linara — Wed, 04 Feb 2026 10:11:36 GMT

It says "sorry something has gone wrong" not very informative. We both see it on our separate accounts, in app and on browser... Tx

Re: Unable to view bill

caesarome — Wed, 04 Feb 2026 10:15:27 GMT

Are you mobile account and Sky ID linked as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

Re: Unable to view bill

Linara — Wed, 04 Feb 2026 10:33:37 GMT

We are both customers for many, many years, and we could see everything definitely when we checked before Christmas. I assume the account was linked. We're there any updates recently requiring accounts to be re-linked again?