topic Re: Not allowing checkout? in Sky Mobile

Not allowing checkout?

Jessica0506 — Wed, 04 Feb 2026 10:10:26 GMT

I’m trying to place an order on Sky Mobile (Apple Watch, also tried adding a SIM), but when I click Checkout the button turns green and just spins without moving to the next page.

This happens on the Sky Mobile app and the Sky Mobile website, across multiple devices and browsers. Clearing cache and trying different networks hasn’t helped. It is not related to Sky Glass or the puck.

Has anyone had this issue before, and does this indicate an account-level order or checkout block that needs to be reset by Sky?

Re: Not allowing checkout?

caesarome — Wed, 04 Feb 2026 10:13:56 GMT

@Jessica0506

The only way to get orders placed when the website is playing up is by calling Sky. 150 is the free number to call on from a phone that has a Sky sim in it.

Re: Not allowing checkout?

63johnw — Wed, 04 Feb 2026 10:14:50 GMT

Hi @Jessica0506 i have seen other reports of similar issues reported on here. Have you tried incognito mode in your browser ? Failing that you would need to call sky for help placing your order.

Re: Not allowing checkout?

Jessica0506 — Wed, 04 Feb 2026 10:16:46 GMT

I have tried incognito mode but I may try again on a different device, thank you for your help!

Re: Not allowing checkout?

Jessica0506 — Wed, 04 Feb 2026 10:17:07 GMT

Brilliant. Thank you!