https://helpforum.sky.com/t5/Sky-Mobile/Phone-bill/m-p/5204783#M284505 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3777393">@Maya22</a>&nbsp; once it's been processed then any overpayment will be refunded.&nbsp;</P> Wed, 04 Feb 2026 08:57:46 GMT 63johnw 2026-02-04T08:57:46Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-bill/m-p/5204749#M284498 <P>I have swapped my phone and sent it back in the right time frame . I am being charged this month for both phones which I can not afford. I should only be paying for my new one now it's been swapped nothing got mentioned about this.</P> Wed, 04 Feb 2026 07:17:25 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-bill/m-p/5204749#M284498 Maya22 2026-02-04T07:17:25Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-bill/m-p/5204750#M284499 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3777393">@Maya22</a>&nbsp;Depending in how long ago you sent it back the charge may be correct, while the phone is being inspected and processed you are still liable for the monthly payments, from post here I've seen it's taking 3+ weeks to complete that process.&nbsp;</P> Wed, 04 Feb 2026 07:28:51 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-bill/m-p/5204750#M284499 daveNOS 2026-02-04T07:28:51Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-bill/m-p/5204783#M284505 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3777393">@Maya22</a>&nbsp; once it's been processed then any overpayment will be refunded.&nbsp;</P> Wed, 04 Feb 2026 08:57:46 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-bill/m-p/5204783#M284505 63johnw 2026-02-04T08:57:46Z