topic Re: Which number can I text sky on for customer service in Sky Mobile

Which number can I text sky on for customer service

chippers1234 — Tue, 03 Feb 2026 15:00:59 GMT

I have two numbers that, up until today, I have ben able to text sky on to discuss issues such as increased costs and getting offers on new contracts. These no longer work. Is there new number?

Re: Which number can I text sky on for customer service

Daniel0210 — Tue, 03 Feb 2026 15:01:55 GMT

@chippers1234
These are the current methods for contacting Sky, and depending on the issue some will be more appropriate than others …

🟢 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟢online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟢Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟢Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟡Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed at a weekend.

Re: Which number can I text sky on for customer service

chippers1234 — Tue, 03 Feb 2026 15:10:29 GMT

Thank you

thats incredibly annoying as the chat/text option was so useful to have in the background whilst doing other things. I can't believe they've got rid of it

Re: Which number can I text sky on for customer service

Daniel0210 — Tue, 03 Feb 2026 15:12:24 GMT

@chippers1234

I've never been aware of a number to text Sky on.

Re: Which number can I text sky on for customer service

chippers1234 — Tue, 03 Feb 2026 16:12:40 GMT

This one used to work - I've used it for years!:

[removed]

Moderator Actions: removed phone number

Re: Which number can I text sky on for customer service

Daniel0210 — Tue, 03 Feb 2026 15:32:31 GMT

@chippers1234

Your last post was removed and posting phone numbers other than the 150 number are not permitted on the forum.