topic Phone blocked in Sky Mobile

Phone blocked

Chloe313 — Tue, 03 Feb 2026 13:56:58 GMT

My phone was not delivered over 10 days ago but I now have it but has been blocked and can not use it/have no signal or data showing. They say they have unblocked it but this has NOT happened.

Re: Phone blocked

63johnw — Tue, 03 Feb 2026 14:14:04 GMT

Hi @Chloe313

I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Phone blocked

Brill+Gill — Tue, 03 Feb 2026 14:29:38 GMT

Hi @63johnw, thanks for escalating this. We’ve sent @Chloe313 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Phone blocked

Chloe313 — Tue, 03 Feb 2026 16:23:54 GMT

How long will you take to reply. I need this sorted ASAP

Re: Phone blocked

63johnw — Tue, 03 Feb 2026 17:46:32 GMT

Hi @Chloe313 its not a live chat so there is no timescale for replies, sky will reply but it's just a matter of waiting.