https://helpforum.sky.com/t5/Sky-Mobile/Having-issues-sending-old-phone-back/m-p/5204392#M284416 <P>I've tried many times using send.royalmail.com/collect however they are not coming to the correct address to pick the item up so why is my bill changed from 40 odd to 100 I ain't paying</P> Tue, 03 Feb 2026 13:54:14 GMT Alex0122 2026-02-03T13:54:14Z https://helpforum.sky.com/t5/Sky-Mobile/Having-issues-sending-old-phone-back/m-p/5204392#M284416 <P>I've tried many times using send.royalmail.com/collect however they are not coming to the correct address to pick the item up so why is my bill changed from 40 odd to 100 I ain't paying</P> Tue, 03 Feb 2026 13:54:14 GMT https://helpforum.sky.com/t5/Sky-Mobile/Having-issues-sending-old-phone-back/m-p/5204392#M284416 Alex0122 2026-02-03T13:54:14Z https://helpforum.sky.com/t5/Sky-Mobile/Having-issues-sending-old-phone-back/m-p/5204396#M284419 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4607411">@Alex0122</a>&nbsp;</P> <P>Does your Sky account have the correct address on it ?</P> <P>&nbsp;</P> <P>Yiu can view your bill via the MySky app so look back at a previous bill as you should see what has increased and for why.</P> Tue, 03 Feb 2026 13:58:49 GMT https://helpforum.sky.com/t5/Sky-Mobile/Having-issues-sending-old-phone-back/m-p/5204396#M284419 caesarome 2026-02-03T13:58:49Z https://helpforum.sky.com/t5/Sky-Mobile/Having-issues-sending-old-phone-back/m-p/5204397#M284420 <P>Yes it has the right address on it, I'm confused cause Royal Mail are struggling to pick my old phone up that's not my fault they don't ring or anything&nbsp;</P> Tue, 03 Feb 2026 14:00:40 GMT https://helpforum.sky.com/t5/Sky-Mobile/Having-issues-sending-old-phone-back/m-p/5204397#M284420 Alex0122 2026-02-03T14:00:40Z