topic Upgrade from sim only to device in Sky Mobile

Upgrade from sim only to device

Jeffcantle77 — Tue, 03 Feb 2026 12:05:02 GMT

I want to upgrade from a sim only 30 day rolling contract to a device but not giving me the option on app. How can I upgrade as its declining me when applying

Re: Upgrade from sim only to device

GD1 — Tue, 03 Feb 2026 12:23:52 GMT

@Jeffcantle77 There is no "Upgrade" route from sim to device, you simply need to purchase the device while logged into your existing account.

Re: Upgrade from sim only to device

PandJ2020 — Tue, 03 Feb 2026 12:24:08 GMT

@Jeffcantle77 wrote:
How can I upgrade as its declining me when applying

If you do not pass the credit check then that's it.

See here: https://www.sky.com/help/articles/credit-checks-sky-mobile and here: https://www.sky.com/help/articles/sky-credit-builder