topic Re: Parental control in Sky Mobile

Parental control

Delta911 — Tue, 03 Feb 2026 01:34:02 GMT

I haven't got a credit card contacted sky to get parental control turned off . I was told it would take 48 hours to resolve. I am the bill payer and I am 41 I don't know why I need a credit card to prove my age . I'm thinking about leaving sky as I always have a poor signal and this parental control is annoying me .

Re: Parental control

Daniel0210 — Tue, 03 Feb 2026 05:31:40 GMT

@Delta911

Sounds like you already called Sky.

See this link

https://www.sky.com/help/articles/parental-controls-sky-mobile

Only a credit card will suffice (not a debit card). You can borrow a credit card if you haven't got one yourself, it doesn't have to be yours. The only other way is if you have signed a credit agreement with Sky, then they will already know you are 18 or over.

Re: Parental control

Delta911 — Tue, 03 Feb 2026 05:35:33 GMT

I have ordered broadband from them too , should I expect parental control to be on ?

Re: Parental control

Daniel0210 — Tue, 03 Feb 2026 05:40:12 GMT

@Delta911

Yes, it's just as important as through a mobile.

Re: Parental control

Delta911 — Tue, 03 Feb 2026 05:44:55 GMT

I guess I will cancel my broadband lol we all know what I'm getting at . It's pointless paying for internet that is currently useless 😂