topic Re: Trouble with esim in Sky Mobile

Trouble with esim

Lizbeth — Mon, 02 Feb 2026 15:17:55 GMT

I have tried for three days to activate my eSIM but it keeps saying we are unable to activate I followed all the instructions both on line and through your chat but it still won't work can you help me please

Re: Trouble with esim

63johnw — Mon, 02 Feb 2026 15:50:44 GMT

Hi @Lizbeth

I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Trouble with esim

Jason- — Mon, 02 Feb 2026 16:37:39 GMT

Thanks for the heads up @63johnw We'll send @Lizbeth an invite and help get this sorted 👍🏻

Cheers, Jason

Re: Trouble with esim

Daitk — Sun, 29 Mar 2026 12:07:51 GMT

Can you help me. Esim activated but got no email code install esim says can't been used