topic Purchasing in Sky Mobile

Purchasing

Rother84 — Mon, 02 Feb 2026 09:12:04 GMT

I have been trying since yesterday afternoon to place an order for a mobile and iPad but each time it's saying technical issue on your side. Are you aware of any issues please? Thank you

Re: Purchasing

63johnw — Mon, 02 Feb 2026 09:14:46 GMT

Hi @Rother84 you aren't talking to sky CS here, mainly other customers. This error does pop up frequently for some people when trying to place an order. If it's the same in incognito mode or on a different browser then you will need to call sky to place the order.

Re: Purchasing

caesarome — Mon, 02 Feb 2026 09:59:34 GMT

@Rother84

Will you be a new customer to Dky or are you a current Sky customer, if you are then make sure your details are filled out here including your surname:

https://www.sky.com/mydetails/account-info