topic Re: phone replacement in Sky Mobile

phone replacement

azoo — Sun, 01 Feb 2026 21:46:05 GMT

I will return my iphone 17 promax to sky tomrrow when i bought it 15 days ago due to battery performance and heating has anyone did that before how is the proceses? and how long it take usually to get a new replacement ? and How the inspect the phone that I returned? thanks for answering me xx

Re: phone replacement

caesarome — Sun, 01 Feb 2026 21:58:59 GMT

@azoo

Sky will not just give you a replacement so if you are returning it to Sky under the cooling off period then it will be cancelled. So it would be up to you to order a replacement via your account. The other option is to send it to Sky for a repair.

Re: phone replacement

azoo — Sun, 01 Feb 2026 22:02:15 GMT

hi but they told me u don't have to order a new one becuase u asked for replacement not canceling we will send u another device after up to 14 days

Re: phone replacement

caesarome — Sun, 01 Feb 2026 22:07:12 GMT

@azoo

Did you call Sky about this and you told them that you believed your phone was faulty and they agreed to send you a new one ?

Re: phone replacement

azoo — Sun, 01 Feb 2026 22:09:43 GMT

yes thats whay they said

Re: phone replacement

caesarome — Sun, 01 Feb 2026 22:23:22 GMT

That is unusual but any order they have placed should appear on your account:

https://www.sky.com/ordertracking