topic Re: Different process for upgrade? in Sky Mobile

Different process for upgrade?

SophieC1980 — Sun, 01 Feb 2026 13:39:39 GMT

Ive been with Sky Mob for a good few years now and always done the 24month contract. Previously, when upgrading, the cost of the phone that I return covers the outstanding amount of money payable on the contract, resulting in a seemingly free upgrade. But it's not the same anymore now, I am being told I have to pay over £100 to upgrade to a new phone.

Does anyone know why this has changed? I have 5 phones contracted with Sky for me and my family and I can't afford to pay that much every time to upgrade.

Thanks

Re: Different process for upgrade?

caesarome — Sun, 01 Feb 2026 13:42:27 GMT

@SophieC1980

How much do you owe on the phone that you are returning as it could be a credit check issue in that you have only just past the checks against the new phone which is why you are being asked to pay the £100 which will be taken of what you will be paying for the device over the length of the contract.

Re: Different process for upgrade?

SKY1992bf — Sun, 01 Feb 2026 13:47:34 GMT

@SophieC1980 In additional to what @caesarome posted , I note you already have 5 devices on the account which is the maximum sky allow, I don't know for sure but maybe that is playing a part in what your experiencing