topic Muhammad irfan in Sky Mobile

Muhammad irfan

Irfanrana — Sat, 31 Jan 2026 10:47:52 GMT

I returned my iPhone 17 Pro and its almost 1 month to go but I can't receive my upfront and first month payment. How gona long it to reverse the payment. I'm depressed and waiting

Re: Muhammad irfan

Daniel0210 — Sat, 31 Jan 2026 10:53:07 GMT

@Irfanrana
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Presumably this was a new mobile returned in the cooling off period and you contacted Sky before sending it back?

They are taking quite a few weeks to be processed, checked for damage etc so you'll need to contact Sky again to chase up the refund.

Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Re: Muhammad irfan

Irfanrana — Sat, 31 Jan 2026 11:37:13 GMT

Yes I connected before i send it back and they send me an email of return label and i send it on given address. 18 days ago i call and they told me we will do it in 2 weeks but i'm still waiting

Re: Muhammad irfan

Irfanrana — Tue, 03 Feb 2026 23:58:54 GMT

I call to helpline before i return it back and they send me postage label by email and i print it and send it back. I received an email from sky that we received your device successfully. Then why i wait almost 1 month to go for refund. And how many days to take a cooling off period. I can't open the mobile I returned it as well as I received because I wrongly ordered iPhone 17 pro. I ordered again iPhone 17 Pro Max. Solve my query as soon as possible

Re: Muhammad irfan

Irfanrana — Wed, 04 Feb 2026 00:57:00 GMT

I already applied for the upfront and 1st month installment and now today 2nd month installment deducted from my account. I returned my device and it's almost 5 week to go. I call to helpline to resolve my query but I can't receive any positive response

Re: Muhammad irfan

Daniel0210 — Wed, 04 Feb 2026 02:35:17 GMT

@Irfanrana wrote:

Solve my query as soon as possible

@Irfanrana

I've already advised you that we are customers on here and you aren't speaking to Sky.

If the refund doesn't arrive soon you may wish to make a complaint after which Sky will have a further 8 weeks to resolve it

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Muhammad irfan

Irfanrana — Wed, 04 Feb 2026 09:28:35 GMT

I connect via call then why I connect here. I call to helpline 3 weeks ago and they told me we will refund it within 2 weeks. Now can you tell me how many days more I wait for my refund.

Re: Muhammad irfan

GD1 — Wed, 04 Feb 2026 09:31:52 GMT

@Irfanrana You don't seem to be reading the replies you've had.

We are customers here, we have no access to your account, we can't tell you anything about your account.

Re: Muhammad irfan

63johnw — Wed, 04 Feb 2026 09:50:04 GMT

@Irfanrana wrote:
I connect via call then why I connect here. I call to helpline 3 weeks ago and they told me we will refund it within 2 weeks. Now can you tell me how many days more I wait for my refund.

Short answer is no @Irfanrana

Re: Muhammad irfan

Irfanrana — Wed, 04 Feb 2026 10:02:45 GMT

The time period shown on website is 14 working days and it's 28 working days I'm still waiting. Can you raised my complaint

Re: Muhammad irfan

caesarome — Wed, 04 Feb 2026 10:04:35 GMT

@GD1 wrote:
We are customers here, we have no access to your account, we can't tell you anything about your account.

Re: Muhammad irfan

Daniel0210 — Wed, 04 Feb 2026 10:11:07 GMT

@Irfanrana

We can't raise a complaint for you. YOU have to raise it using one of the methods in the link I've already provided to you.