https://helpforum.sky.com/t5/Sky-Mobile/New-order/m-p/5201790#M284073 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4604457">@ER53</a>&nbsp;</P> <P>I would suggest calling Sky so they can confirm if the order went through. 150 is the number to call them on from a mobile that has a Sky sim in it and when you do say nothing when asked any questions by the bot.</P> Fri, 30 Jan 2026 19:46:19 GMT caesarome 2026-01-30T19:46:19Z https://helpforum.sky.com/t5/Sky-Mobile/New-order/m-p/5201788#M284072 <P>I placed an order today for a new phone, headphones and watch. I completed the credit check and signed the agreements. When I went to pay the £2 upfront payment needed the website had a technical error and the order didnt process. I am reluctant to reorder as another credit search will be recorded on my credit record. Can someone please advise what to do next?</P> Fri, 30 Jan 2026 19:44:14 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-order/m-p/5201788#M284072 ER53 2026-01-30T19:44:14Z https://helpforum.sky.com/t5/Sky-Mobile/New-order/m-p/5201790#M284073 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4604457">@ER53</a>&nbsp;</P> <P>I would suggest calling Sky so they can confirm if the order went through. 150 is the number to call them on from a mobile that has a Sky sim in it and when you do say nothing when asked any questions by the bot.</P> Fri, 30 Jan 2026 19:46:19 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-order/m-p/5201790#M284073 caesarome 2026-01-30T19:46:19Z