topic Re: Need refund in Sky Mobile

Need refund

Khokhar1 — Fri, 30 Jan 2026 14:33:43 GMT

my order has cancelled for i phone but I didn't get refund yet

Re: Need refund

Daniel0210 — Fri, 30 Jan 2026 14:47:36 GMT

@Khokhar1
It’s possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Also perhaps check that Sky have the correct spelling of your name.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.

This link may also prove useful
https://www.sky.com/help/articles/sky-credit-builder

Re: Need refund

Khokhar1 — Fri, 30 Jan 2026 14:53:16 GMT

I didn't sign the agreement now i need refund

Re: Need refund

Daniel0210 — Fri, 30 Jan 2026 14:57:57 GMT

@Khokhar1

If it's been more the a couple of weeks you'll need to contact Sky to chase it up.

Re: Need refund

Khokhar1 — Fri, 30 Jan 2026 15:01:19 GMT

They cancel my order and said upfront amount on my iphone will refunded but i didn't receive

Re: Need refund

Daniel0210 — Fri, 30 Jan 2026 15:04:24 GMT

@Khokhar1

Then you need to contact Sky as stated already.

Re: Need refund

Khokhar1 — Fri, 30 Jan 2026 17:40:44 GMT

Can you give me phone number

Re: Need refund

Daniel0210 — Fri, 30 Jan 2026 17:46:44 GMT

@Khokhar1
These are the current methods for contacting Sky, and depending on the issue some will be more appropriate than others …

🟢 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟢online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟢Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟢Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟡Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed at a weekend.