topic Re: eSIM activation in Sky Mobile

eSIM activation

Scott1982 — Thu, 29 Jan 2026 18:36:08 GMT

Hi I'm trying to activate a new eSIM I thought I had when I received the phone 2 days ago but I was only using WiFi for everything. Went back through the email steps and now it's saying unable to connect to network at the first step.
what do I do now? As my phone is showing no signal so it's never going to work?

Re: eSIM activation

63johnw — Thu, 29 Jan 2026 18:51:55 GMT

Hi @Scott1982

I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: eSIM activation

Scott1982 — Thu, 29 Jan 2026 20:21:19 GMT

Thank you I will keep watching it

Re: eSIM activation

Brill+Gill — Fri, 30 Jan 2026 09:04:31 GMT

Hi @63johnw, thanks for escalating this. We’ve sent @Scott1982 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.