topic Re: Sim won’t activate in Sky Mobile

Sim won’t activate

Shezb08 — Thu, 29 Jan 2026 13:24:02 GMT

I’m having an issue with my Sky Mobile account SIM, as it won’t activate. When I check the status, it says the SIM will refresh in -136 days, which doesn’t make sense and suggests there may be an error on the account. I’ve tried restarting my phone and checking the SIM, but the issue is still there. I’d appreciate help getting the SIM properly activated as soon as possible.

Re: Sim won’t activate

MightyQuinn — Thu, 29 Jan 2026 13:25:34 GMT

Hi @Shezb08 Have you tried contacting Sky?

Re: Sim won’t activate

Shezb08 — Thu, 29 Jan 2026 13:26:35 GMT

Yes, I'm not receiving no help. They just say I need to activate it but I literally cannot. It says error

Re: Sim won’t activate

caesarome — Thu, 29 Jan 2026 13:40:11 GMT

@Shezb08

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Sim won’t activate

Jason- — Thu, 29 Jan 2026 15:17:14 GMT

Thanks @caesarome, we'll pick this up with @Shezb08 and get this resolved asap! 👍🏻

Cheers, Jason-