https://helpforum.sky.com/t5/Sky-Mobile/Mobile-phone-returned/m-p/5200764#M283936 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4603089">@Simran9</a>&nbsp;</P> <P>We are just customers here who help each other so you are not talking to Sky.</P> <P>&nbsp;</P> <P>Usually the only reason a mobile would not be delivered and returned to Sky is if you failed the second deeper credit checks that had been taking place.&nbsp;</P> <P>&nbsp;</P> <P>You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.</P> <P><BR />If this is the case then any upfront charges that you have paid should be refunded within about 14 days.</P> <P>&nbsp;</P> Thu, 29 Jan 2026 09:37:24 GMT caesarome 2026-01-29T09:37:24Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-phone-returned/m-p/5200761#M283934 <P>Hi I ordered a mobile from you i was expecting delivery today but got a mail that there is some issue with the phone and showing its returning back noone attempted delivery at my place&nbsp;</P> Thu, 29 Jan 2026 09:34:05 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-phone-returned/m-p/5200761#M283934 Simran9 2026-01-29T09:34:05Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-phone-returned/m-p/5200764#M283936 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4603089">@Simran9</a>&nbsp;</P> <P>We are just customers here who help each other so you are not talking to Sky.</P> <P>&nbsp;</P> <P>Usually the only reason a mobile would not be delivered and returned to Sky is if you failed the second deeper credit checks that had been taking place.&nbsp;</P> <P>&nbsp;</P> <P>You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.</P> <P><BR />If this is the case then any upfront charges that you have paid should be refunded within about 14 days.</P> <P>&nbsp;</P> Thu, 29 Jan 2026 09:37:24 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-phone-returned/m-p/5200764#M283936 caesarome 2026-01-29T09:37:24Z