topic Re: Technical error message when trying to upgrade in Sky Mobile

Technical error message when trying to upgrade

Kellyw — Sun, 24 Aug 2025 20:09:04 GMT

Every time I try and upgrade my mobile I go through the swap steps and get a technical error message. This has been going on for months. Sat on hold for so long on 2 occasions so hoping for help on here.

i have cleared my cache but still not working

Re: Technical error message when trying to upgrade

caesarome — Sun, 24 Aug 2025 20:36:47 GMT

@Kellyw

Issues with the website get reported on here frequently and I'm afraid the answer we give is always the same - you will have to speak to Sky to get the upgrade order placed.

Re: Technical error message when trying to upgrade

RedPoppy11 — Thu, 28 Aug 2025 17:17:27 GMT

It's absolutely disgusting that you can't upgrade online and have to call, and then be put on hold for hours. With technology these days, this should be such an easy process. Come on SKY! Sort this out

Re: Technical error message when trying to upgrade

Kellyw — Thu, 28 Aug 2025 17:33:22 GMT

Totally agree, I literally do not have time to sit on the phone to upgrade. I will cancel and start a new contract with another company if they don't sort it out

Re: Technical error message when trying to upgrade

David436 — Thu, 11 Sep 2025 18:31:49 GMT

Have you had any success? I'm going through same thing this evening?

Its not you it us. Refresh or follow link. Round and round in circles.

Re: Technical error message when trying to upgrade

RedPoppy11 — Thu, 11 Sep 2025 18:40:44 GMT

Nope. Ended up using the chat message system. Took forever but got there in the end. Upgraded phone & iPad. But just make sure they book swap collection if you are returning items too

Re: Technical error message when trying to upgrade

Kellyw — Thu, 11 Sep 2025 19:24:14 GMT

No still the same, I need to call them!!!

Re: Technical error message when trying to upgrade

Wijlde — Thu, 04 Dec 2025 18:22:43 GMT

It's now December and I am seeing the exact same issue for a week. Not tried calling as this is also listed as another problem!

Re: Technical error message when trying to upgrade

Teaxo — Wed, 28 Jan 2026 18:24:21 GMT

It's jan 2026 and I am having this issue. Even the guy on the live chat was receiving a technical issue error when trying to place the order!

Re: Technical error message when trying to upgrade

caesarome — Wed, 28 Jan 2026 19:21:19 GMT

Something to try @Teaxo :

Make sure your details are filled out here including your surname:

https://www.sky.com/mydetails/account-info

Then try linking your Sky ID to your account, help on doing this can be found here:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Technical error message when trying to upgrade

Alexsm4 — Fri, 27 Mar 2026 20:55:49 GMT

I've been with Sky for years and have my family of 5's mobiles with them, the same error comes up absolutely every time when trying to upgrade online.

It means you have to call them, it is very frustrating.