topic Sim activation in Sky Mobile

Sim activation

Kelly19842 — Wed, 28 Jan 2026 08:57:08 GMT

I have a new sim but can't activate as I don't receive the texted security number as it states I have no sim inserted. How do I get around this?

Re: Sim activation

63johnw — Wed, 28 Jan 2026 09:42:10 GMT

Hi @Kelly19842

I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a colored speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sim activation

Jason- — Wed, 28 Jan 2026 10:06:31 GMT

Hello @63johnw, thanks for the heads up on this and we'll reach out to @Kelly19842 to help get things sorted 👍🏻

Cheers, Jason-