https://helpforum.sky.com/t5/Sky-Mobile/Sim/m-p/5199573#M283775 <P>Have no network when not at home, mobile data on. Put in SIM card from old phone, how do I know if Ive got eSIM or do I need a new SIM card?&nbsp;</P> Tue, 27 Jan 2026 16:41:24 GMT Jules1246 2026-01-27T16:41:24Z https://helpforum.sky.com/t5/Sky-Mobile/Sim/m-p/5199573#M283775 <P>Have no network when not at home, mobile data on. Put in SIM card from old phone, how do I know if Ive got eSIM or do I need a new SIM card?&nbsp;</P> Tue, 27 Jan 2026 16:41:24 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sim/m-p/5199573#M283775 Jules1246 2026-01-27T16:41:24Z https://helpforum.sky.com/t5/Sky-Mobile/Sim/m-p/5199580#M283776 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4601650">@Jules1246</a>&nbsp;</P> <P>If you have an actual sim card in your phone then you do not have a esim so have you activated this sim card if you are new to Sky. If you have does the card work in another phone ?</P> Tue, 27 Jan 2026 16:45:27 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sim/m-p/5199580#M283776 caesarome 2026-01-27T16:45:27Z https://helpforum.sky.com/t5/Sky-Mobile/Sim/m-p/5199695#M283794 <P>Hi, no not a new customer to Sky. SIM card worked in old phone. Is having an eSIM the answer - how do I rectify? Thanks</P> Tue, 27 Jan 2026 18:56:33 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sim/m-p/5199695#M283794 Jules1246 2026-01-27T18:56:33Z