topic Re: Wifi Calling in Sky Mobile

Wifi Calling

NickB1066 — Sat, 24 Jan 2026 15:14:36 GMT

I have had my Samsung S23+ for the last few years but in recent month or so, the wifi calling simply stops working.

Restarting the phone sometimes enables it for a short period but then drops again.

The mobile signal around my house is poor so I rely on wifi calling to be able to make and recieve calls.

I changed to an eSIM to see if that would help but it makes no difference.

Not sure if this is a ohone issue or Sky issue or a SIM Issue

Nick

Re: Wifi Calling

Brill+Gill — Mon, 26 Jan 2026 12:32:11 GMT

Hi there @NickB1066, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Wifi Calling

NickB1066 — Tue, 27 Jan 2026 13:29:08 GMT

I'm not sure if I have missed your contact

Nick

Re: Wifi Calling

caesarome — Tue, 27 Jan 2026 13:32:15 GMT

@NickB1066

As per the posts abive the chat should remain open for 48 hours from

when it was sent so you should still see the chat bubble at the bottom of this page.

Re: Wifi Calling

NickB1066 — Tue, 27 Jan 2026 13:47:52 GMT

I can see the bubble but it seems to be an automated chat rather than direct conect

Re: Wifi Calling

Brill+Gill — Tue, 27 Jan 2026 13:50:43 GMT

I'll send this over again now @NickB1066. Thanks, Gillian

Re: Wifi Calling

caesarome — Tue, 27 Jan 2026 13:51:18 GMT

I believe once you enter what it asks you to you can then start the chat either the agent, although it isn't a live chat.

Re: Wifi Calling

NickB1066 — Tue, 27 Jan 2026 13:56:43 GMT

I have started a chat in teh bubble

Re: Wifi Calling

NickB1066 — Wed, 28 Jan 2026 07:07:39 GMT

I asked my question in the chat bubble yesterday and sat watching it all afternoon with no response

I'm not sure if I have done something wrong

Nick

Re: Wifi Calling

63johnw — Wed, 28 Jan 2026 07:09:45 GMT

It's not a live chat @NickB1066 so if you sent a question it's just a matter of waiting for a response.

Re: Wifi Calling

Daniel0210 — Wed, 28 Jan 2026 07:37:41 GMT

@NickB1066 wrote:

and sat watching it all afternoon with no response

@NickB1066

You initially have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014