topic Re: Sky scam in Sky Mobile

Sky scam

Clareshortell — Sun, 25 Jan 2026 13:58:30 GMT

Upfront fee not refunded when sky cancelled order. £122.50 been chasing a refund for 30days and still nothing. Awful service terrible customer service and still no response to a refund other than wait another 3-5 days each time I request refund. Still haven't recieved a penny of my money back!!

Re: Sky scam

caesarome — Sun, 25 Jan 2026 16:14:28 GMT

@Clareshortell

Was this a mobile device that you ordered and then was cancelled due to probably a failed credit check, if it was the the refund should be automatically refunded within about 14 days so as it has been longer than this then I would put in a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Sky scam

Clareshortell — Mon, 26 Jan 2026 17:16:35 GMT

Yes. Apparently I took a contract in 2022 with them. I did not. But they can't tell me what the item I took out was. So they cancelled because of that. I've tried making complaints to no response and still no refund. So thought I would see if anyone else is having the same issue

Re: Sky scam

GD1 — Mon, 26 Jan 2026 17:25:39 GMT

@Clareshortell Would you like to see if the Com munity Messaging Team can help you with this?