topic Transferring a sim in Sky Mobile

Transferring a sim

Ollie0310 — Mon, 26 Jan 2026 17:07:10 GMT

I purchased a brand new iPhone 17 from Apple. However this phone was faulty and during the set up I transferred my sim/number to that phone. Now that I am sending this phone back to get a replacement, I can't re-activate my sim on my old phone while I wait. Furthermore, I fear when I do get my replacement phone, I won't be able to set my sim up on that phone either. Any help or guidance would be appreciated, thank you.

Re: Transferring a sim

63johnw — Mon, 26 Jan 2026 17:10:08 GMT

Hi @Ollie0310 call sky on 150 and ask for a replacement sim, ask for a physical one, when it arrives activate it and keep it til you get your new phone then either use that or convert to esim.

Re: Transferring a sim

Ollie0310 — Mon, 26 Jan 2026 17:14:55 GMT

Hi @63johnw, thank you for your advice, I appreciate it. I'll do that now!