topic Re: Send back equipment in Sky Mobile

Re: Send back equipment

Mark+S+Burnip — Mon, 26 Jan 2026 15:12:50 GMT

I've got a iPhone 16 plus to send back to you from sky. I've got no instructions or ref number or packing to send this item back to you. Can you help please.

Re: Send back equipment

JimM1 — Mon, 26 Jan 2026 15:22:53 GMT

@Mark+S+Burnip Start here and look with the help link!

Return Sky Mobile equipment | Sky Help | Sky.com | Sky Help | Sky.com

Re: Send back equipment

Daniel0210 — Mon, 26 Jan 2026 15:24:23 GMT

@Mark+S+Burnip

I have moved your post from the broadband thread you added to.

As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.