topic Re: Piggybank in Sky Mobile https://helpforum.sky.com/t5/Sky-Mobile/Piggybank/m-p/5197772#M283589 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4599690">@Chris20261</a>&nbsp;wrote:<BR /> <P>I had over 30g in rollover data which has disappeared?</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4599690">@Chris20261</a>&nbsp;</P> <P><SPAN>Probably due to the data being over 12 months old.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Data in your Piggybank used to last for 3 years. It's now 12 months. So now at each billing date any data over 12 months old is removed. Your bill should show this transaction.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Customers were made aware of this change in the April 2024 price change letters/emails but it came into effect in the summer of 2025 which may be why quite a few customers have forgotten about it.</SPAN></P> Sun, 25 Jan 2026 11:32:43 GMT Daniel0210 2026-01-25T11:32:43Z Piggybank https://helpforum.sky.com/t5/Sky-Mobile/Piggybank/m-p/5197766#M283588 <P>I had over 30g in rollover data which has disappeared?</P> Sun, 25 Jan 2026 11:18:43 GMT https://helpforum.sky.com/t5/Sky-Mobile/Piggybank/m-p/5197766#M283588 Chris20261 2026-01-25T11:18:43Z Re: Piggybank https://helpforum.sky.com/t5/Sky-Mobile/Piggybank/m-p/5197772#M283589 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4599690">@Chris20261</a>&nbsp;wrote:<BR /> <P>I had over 30g in rollover data which has disappeared?</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4599690">@Chris20261</a>&nbsp;</P> <P><SPAN>Probably due to the data being over 12 months old.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Data in your Piggybank used to last for 3 years. It's now 12 months. So now at each billing date any data over 12 months old is removed. Your bill should show this transaction.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Customers were made aware of this change in the April 2024 price change letters/emails but it came into effect in the summer of 2025 which may be why quite a few customers have forgotten about it.</SPAN></P> Sun, 25 Jan 2026 11:32:43 GMT https://helpforum.sky.com/t5/Sky-Mobile/Piggybank/m-p/5197772#M283589 Daniel0210 2026-01-25T11:32:43Z