topic Re: Cancel guarantee in Sky Mobile

Cancel guarantee

Haneen10012007 — Sat, 24 Jan 2026 12:19:18 GMT

I would like to cancel the guarantee that was offered to me. I no longer remember all the details, but as far as I remember, it was a free guarantee for about three months, which covered repairing or replacing devices if they were damaged. It was not only for the phone, but for other devices as well.

I am not sure about the exact amount or the terms, but I would like to cancel it in any case and make sure that no payments are taken now or in the future.

Thank you.

Re: Cancel guarantee

Daniel0210 — Sat, 24 Jan 2026 12:30:43 GMT

@Haneen10012007

Do you mean device insurance through Sky Protect that's operated by Domestic and General Insurance? If so you should have had letters and/or emails from D&G with their contact details.

Re: Cancel guarantee

TimmyBGood — Sun, 25 Jan 2026 09:47:52 GMT

@Haneen10012007

https://www.sky.com/help/articles/sky-protect-frequently-asked-topics

As @Daniel0210 indicates, it's an insurance policy, not a 'guarantee'.

There's a phone number for cancellation in the last dropdown on the page linked above.