https://helpforum.sky.com/t5/Sky-Mobile/Mrsod/m-p/5197053#M283507 <P>Do you have a question for other customers?</P> Sat, 24 Jan 2026 08:31:27 GMT PandJ2020 2026-01-24T08:31:27Z https://helpforum.sky.com/t5/Sky-Mobile/Mrsod/m-p/5197047#M283506 <P>I sent back two phones for a swap in the one packaging. I have been sent back one phone because my son hasn't removed it properly from iCloud, but there has been no mention of any update on my phone. The contract was up it in &amp; I don't owe any money on that one.&nbsp;</P> Sat, 24 Jan 2026 08:12:23 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mrsod/m-p/5197047#M283506 Sazapoo 2026-01-24T08:12:23Z https://helpforum.sky.com/t5/Sky-Mobile/Mrsod/m-p/5197053#M283507 <P>Do you have a question for other customers?</P> Sat, 24 Jan 2026 08:31:27 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mrsod/m-p/5197053#M283507 PandJ2020 2026-01-24T08:31:27Z https://helpforum.sky.com/t5/Sky-Mobile/Mrsod/m-p/5197078#M283513 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4598821">@Sazapoo</a>&nbsp;</P> <P>For the phone that has been returned it will need to be unlinked from the iCloud.</P> <P>&nbsp;</P> <P>For the other it can take up to 3 weeks for it to be inspected.</P> Sat, 24 Jan 2026 10:06:59 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mrsod/m-p/5197078#M283513 caesarome 2026-01-24T10:06:59Z