https://helpforum.sky.com/t5/Sky-Mobile/Unable/m-p/5196865#M283472 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4571136">@Jamesdavis1</a>&nbsp;</P> <P>Can you not place your upgrade order via your account:</P> <P><BR /><A href="https://www.sky.com/help/articles/sky-mobile-upgrade" target="_blank">https://www.sky.com/help/articles/sky-mobile-upgrade</A></P> Fri, 23 Jan 2026 19:14:46 GMT caesarome 2026-01-23T19:14:46Z https://helpforum.sky.com/t5/Sky-Mobile/Unable/m-p/5196828#M283467 <P>Been trying to get an upgrade since the 9th of December. Sky promised to call me back saying there is an error on my account VIP member 27 years plus. Any help would be appreciated</P> Fri, 23 Jan 2026 17:36:01 GMT https://helpforum.sky.com/t5/Sky-Mobile/Unable/m-p/5196828#M283467 Jamesdavis1 2026-01-23T17:36:01Z https://helpforum.sky.com/t5/Sky-Mobile/Unable/m-p/5196865#M283472 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4571136">@Jamesdavis1</a>&nbsp;</P> <P>Can you not place your upgrade order via your account:</P> <P><BR /><A href="https://www.sky.com/help/articles/sky-mobile-upgrade" target="_blank">https://www.sky.com/help/articles/sky-mobile-upgrade</A></P> Fri, 23 Jan 2026 19:14:46 GMT https://helpforum.sky.com/t5/Sky-Mobile/Unable/m-p/5196865#M283472 caesarome 2026-01-23T19:14:46Z https://helpforum.sky.com/t5/Sky-Mobile/Unable/m-p/5199099#M283695 <P>Hi</P><P>No, I'm afraid not. When they or I try, it just throws up an error page and doesn't refresh. I'm hoping for a call back tomorrow, fingers crossed<span class="lia-unicode-emoji" title=":crossed_fingers:">🤞</span></P> Mon, 26 Jan 2026 22:44:58 GMT https://helpforum.sky.com/t5/Sky-Mobile/Unable/m-p/5199099#M283695 Jamesdavis1 2026-01-26T22:44:58Z