topic Refund in Sky Mobile

Refund

Gurdeep2 — Fri, 23 Jan 2026 16:05:36 GMT

I ordered I phone 17 pro max on 10 of January and j paid upfront 12 pounds but same day later my order cancelled and up to today i didn't get my 12 pounds refund it should be transferred my account within 14 days

Re: Refund

caesarome — Fri, 23 Jan 2026 16:07:39 GMT

@Gurdeep2

The refund can take up to 3 weeks so if you want to contact Sky about this as we are just customers here you will have to call them.

Re: Refund

Daniel0210 — Fri, 23 Jan 2026 16:08:26 GMT

@Gurdeep2
It’s possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.

This link may also prove useful
https://www.sky.com/help/articles/sky-credit-builder