topic Re: Faulty phone in Sky Mobile

Faulty phone

DeborahW42 — Fri, 23 Jan 2026 14:31:31 GMT

Dear Sky

My phone is faulty. It was purchased in October 2025. The keyboard on the right hand side isn't working properly when texting. Now the return key when sending text messages is becoming problematic. It's all in the same area on the phone. It's an expensive phone and not good enough that the phone is not in 100% good condition. I would appreciate a replacement. I have phoned advisors in Sky by phone but their suggestions haven't changed a thing.

Re: Faulty phone

63johnw — Fri, 23 Jan 2026 14:44:48 GMT

Hi @DeborahW42 this isn't sky CS here.

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

Re: Faulty phone

Daniel0210 — Fri, 23 Jan 2026 14:45:27 GMT

@DeborahW42

This link explains the repair process

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

for phones within or out of warranty.