topic Re: Replacement Sim Card in Sky Mobile

Replacement Sim Card

TracyH1975 — Sun, 28 Dec 2025 23:00:41 GMT

Good evening

i ordered a replacement SIM card for my Samsung tablet, however it has not arrived as yet. I meant to message sooner but with the hustle and bustle of Christmas it completely slipped my mind. Can you check if this has been sent out as it's asking me to activate it on the app but there's no physical card for me to activate.

Thanks

Re: Replacement Sim Card

PandJ2020 — Sun, 28 Dec 2025 23:02:28 GMT

@TracyH1975 wrote:
Can you check if this has been sent out

No as we're just other customers here.

They are sent via Royal Mail so can be delayed over Christmas.

Re: Replacement Sim Card

TracyH1975 — Fri, 23 Jan 2026 13:12:24 GMT

i still have not received my SIM card as yet. Can you please look into this?

Thank you

Re: Replacement Sim Card

63johnw — Fri, 23 Jan 2026 13:22:07 GMT

Hi @TracyH1975 as this isn't sky CS no one can do that here. You will need to call sky for help with this or try the social media links at the bottom of this page.

Re: Replacement Sim Card

caesarome — Fri, 23 Jan 2026 13:22:46 GMT

@TracyH1975

As we are customers here only we can not look into this for you. What we can say is these are sent via Royal Mail so usually should be with you within a few days.