https://helpforum.sky.com/t5/Sky-Mobile/Return-phone/m-p/5195894#M283325 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/776001">@RAFMAB822</a>&nbsp; you don't have to send it back but if you arranged a swap you will need to call sky to cancel it. Not sure how you managed it as if the phones paid for then you can't normally do a swap.&nbsp;</P> Thu, 22 Jan 2026 12:31:58 GMT 63johnw 2026-01-22T12:31:58Z https://helpforum.sky.com/t5/Sky-Mobile/Return-phone/m-p/5195880#M283320 <P>I have just swapped my old phone, to upgrade, &nbsp;my old one is out of contract and have been told that if I return my old one I get £25 credit.</P><P>do I have to send my old one back to Sky.</P> Thu, 22 Jan 2026 12:23:45 GMT https://helpforum.sky.com/t5/Sky-Mobile/Return-phone/m-p/5195880#M283320 RAFMAB822 2026-01-22T12:23:45Z https://helpforum.sky.com/t5/Sky-Mobile/Return-phone/m-p/5195894#M283325 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/776001">@RAFMAB822</a>&nbsp; you don't have to send it back but if you arranged a swap you will need to call sky to cancel it. Not sure how you managed it as if the phones paid for then you can't normally do a swap.&nbsp;</P> Thu, 22 Jan 2026 12:31:58 GMT https://helpforum.sky.com/t5/Sky-Mobile/Return-phone/m-p/5195894#M283325 63johnw 2026-01-22T12:31:58Z